Human Intervention
0%
Cost to Resolve
$0.15
CSAT Score
5/5
Interaction Transcript
ENCRYPTED // CHANNEL: SLACKU
My production API keys stopped working about 10 minutes ago. Getting 403 Forbidden errors.
09:14:02 AM
> ANALYZING LOGS...
> DETECTED: Rate Limit Exceeded (Plan: Starter)
> ACTION: Check usage vs limit.
> RESULT: Usage 105%. Auto-scale disabled.
> STRATEGY: Offer one-time bump or upgrade.
> DETECTED: Rate Limit Exceeded (Plan: Starter)
> ACTION: Check usage vs limit.
> RESULT: Usage 105%. Auto-scale disabled.
> STRATEGY: Offer one-time bump or upgrade.
AI
I checked your logs. You hit your Starter Plan monthly rate limit (1M requests) at 9:10 AM.
Since you've been a customer for >1 year, I have applied a one-time 24h courtesy extension so you are back online immediately. Would you like to upgrade to Pro to prevent this tomorrow?
U
You saved me! Yes, please upgrade me to Pro.
09:14:30 AM